Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Ross Woods
A big thank you to Matthew and Bespoke Motors, hassle free and great service. I would definitely recommend Bespoke Motors to anyone looking to purchase their next car. Coffee is nice too, Thanks again Ross.
Bruce Rudge
I can not recommend enough the service we received from the guys at Bespoke motor works (we dealt mainly with Jake)! The car we received was a superb BMW X1, all documentation was simple to follow and no pushing for extra items or sales etc. was encountered. Car was collected within 24hrs from test drive to delivery, and they went beyond in arranging any documentation for the finance company. Thanks Jake and the guys, we will be back in the future
Ace Concrete Flooring Solutions
We bought a VW Amarok from here last week and are so happy with the service! It was nice and simple and a very quick turnaround to meet our quick demand. Everyone was very helpful and friendly and Matthew was a great help. Highly recommended!!
Dave Oliver
First class service from a first rate team. I was looked after from start to finish and Russ bent over backwards to provide everything I was looking for. Can't recommend these guys enough. Thanks for everything!!
Harry Harding
Excellent service. Just bought a BMW from here. It is stunning. And a free bottle of prosecco
Lewis Tallon
Most friendly service ever! They will work around you and help as much as possible to get you in the car you want! Just went to have a quick look around, 3 days later I was in a top spec 4 series �
Shout out to Jake aswell for the A* service
Michael Love
Really good service! Would recommend to anybody
Joanne Wakefield
After dealing with Lexus for the past 12 years, I was hesitant in using a non main dealer ~ however, Bespoke Motor Works are second to none. I spoke to Russell on the phone but was looked after by Matthew with Jake doing the handover. Matthew kept me updated throughout the week and nothing was too much trouble. Absolutely fantastic company, truly made the long trip from Lincolnshire worthwhile, will definitely recommend. P.S. loving my BMW Z4!! Thank you Chris Wakefield
Anth Newby
Just want to thank the lads at Bespoke Motor Works for all their help, advice and humour! Couldn't get a better deal anywhere else and couldn't be happier with the new motor!
Michael Akerman
Just got new car from these lads, very friendly, honest and fair with prices
January Lyle
Fabulous experience of buying my dream car Audi TT Quattro cabriolet , Daniel looked after us from the start, very friendly, so helpful with all information, fantastic experience, highly recommended. All cars beautifully presented, great customer service skills, being a woman normally salesmen don't take me seriously and Daniel made every effort to enhance buying experience and lovely touch was a bottle wine Prosecco, thank you.... I love my car it's the perfect birthday present
Anna Kilborn
Fab service all round, from finding the car I want on autotrader 24hrs ago, to driving off in it this morning. Dan and team were a pleasure doing business with and great for lunch recommendations too!
Martyn Hodgson
Just bought a car from here . It is my first non main dealer vehicle for over ten years. I couldn't be more happy with the service I have received, the whole experience was top class from start to finish and I will definitely be back in the future.
Jenny Hebron
After recently searching for a new car at most recognised car dealerships, by recommendation, Bespoke Motor Works came second to none in customer service regarding ease and friendliness when purchasing my new vehicle. Nothing was too much hassle for Russel, explaining all available options and breaking down every part of the process. My car was bought and collected with next to no wait. Jake was also very helpful and sat down to explain every inch of my new vehicle with me. They have been in constant contact checking I am happy with my purchase. I will without a doubt be buying my next car through Bespoke, and I recommend these far above any dealership I have used/been to in the past!
Mark Atkinson
Fantastic service from Dan King and the guys, I would highly recommend using this company
Adam Parsons
Exceptional service from Dan & Matty. Opened the dealership early as it was the only convenient time for me and had the car ready to collect the next day. Couldn't ask for more
Graeme Wright
Great service from Bespoke Motor Works when buying a car off them recently. Dan and the rest of the team helped me find the right car for me, with no pushy sales techniques like you see elsewhere.
Lovely touch with a bottle of prosecco when I went to pick it up
Chris Renahan
Absolutely fantastic service from Russell and the team. After many years with a lease car through a work based scheme I was looking for a private lease car for the first time. Having tried the usually main car dealerships and received nothing short of appalling service (including being left sat at a desk for 25 mins with no explanation as to why) we were recommended Bespoke. It's fair to say we were probably nightmare customers as we didn't know what we wanted! However, from the first meeting we were made to feel like the most important customers and got some brilliant advice about what would suit our needs. It culminated in us getting not one but two new lease cars through Bespoke and we're extremely happy with the quality of the cars and the fantastic deals.
Rachel Ealand
1st class service, fantastic team wouldn't go anywhere else x
Kris Hickman
I've bought many cars from these guys over the years. I tell them what I want and they always deliver beyond my expectations. New or used cars, the level of service is first class.
John Reid
Great people to do do business with, they say what they are going to do and do it!,, would recommend them to anyone!
Darren Hannan
Amazing service from Russ and the bespoke team.. Got me the car I wanted in double quick time and was completely hassle free.. I have and will continue to recommend family and friends to use them. Thanks again guys
Dean Allen
Great service from start to finish. One thing that stands out about this company is the prestige Cars and the no pressure they put on you when buying. Top bunch of guys we have had a lot of cars over the years and these are definitely at the top of my list of companies.
Just gutted we got rid of our pride and joy but we are now happy to have some family practicality.
GREAT SERVICE.
Paul Panesar
Just a brief note to express our appreciation in purchasing the Merc from Bespoke motorworks. Both Omar and I were impressed with Jake's manner, hospitality, honesty and professionalism in selling the car. Overall instead of being nervous, it turned out to be a comfortable experience buying a used car.
Tom Preston
Absolutely amazing service and good lads! Literally a few days passing information and I messaged Russell on the Tuesday morning with in hours, I was getting into the car I've wanted for many years. You can't even write that ! Very professional ! Over the moon with everything ! 5* is an understatement !
Cheers Russell and the Bespoke team.
John Johnson
I needed a new car as mine had been written off in an accident and came across a suitable car on AutoTrader advertised with Bespoke Motor Works. I telephoned to arrange a test drive and was spoken to like a valued customer despite not knowing the company. Upon arrival I was met by Russell who was really pleasant and welcoming. The car was better than described in the advert and I knew it was the one for me. I was taken into his office and completed the paperwork. Russell then gave me another tour of the car before I set off back up to Newcastle. The service I received was second to none, it was like buying a new car from a premium showroom. I can't recommend Bespoke Motor Works enough. I even got a text from Russell the next day to make sure I was still happy with the car. Keep up the good work and I wish you all the best for the future.
Stefan Hope
Known the guys at Bespoke Motor Works for a long time. My family have bought several cars from them. They have excellent customer service and very helpful. I would recommend them to anybody
Craig Wells
Great service from Dan and Russ. Really helpful from start to finish. Would recommend anyone to go to this company.
Alistair Baxter
From first speaking to Russell and letting him know the car we were looking for, he sourced it sorted everything out and the whole process was very professional and we have never found getting a new car so easy. Very professional and first class service and we love the new car! We will be back for another one in 3 years!
Alex Robinson
Loving my new car. A big thank you to all the boys for a first class service. I wouldn't hesitate to recommend them to anyone buying a new car
Natalie Phillips
I travelled from Stoke-on-Trent to pick up my very first car from the guys at Bespoke Motor Works. Warmly welcomed as soon as I got there and was made to feel at ease! Jake sorted the whole process out for me stress free, all the guys there are extremely professional but ever so friendly and welcoming. Would definitely recommend this place to anyone thinking of buying a car!
Mellissa Keen
I decided it was time to treat myself to a new car, however, I didn't know where to start. After popping down to Bespoke Motor Works I was instantly met with a friendly and welcoming service. Jake helped me from start to finish, he was brilliant throughout the whole process, extremely professional and he made the whole experience as easy for me as possible. I would never have thought buying a car could be so easy. I had a few very comfortable test drives and with some expert knowledge and guidance, I finally found the car for me. I was given plenty of time to consider all my options and I was surprised at how far they were willing to go to ensure I drove away 100% satisfied, right down to the finishing touches. Upon collection the car was immaculately prepared and they had even gone that extra mile to add the matching car mats! Jake went above and beyond to ensure that I was getting the best car for me. I really appreciated the extra time taken to go through the car and all its functions, this meant that from driving away I knew exactly how to use each function and I felt comfortable in doing so, such as using cruise control for the first time. It's been a couple of weeks now and I am still so very pleased with my new car, thankyou so much for making it such an easy process and I will most definitely be seeing you in a few years when it's time to upgrade again! Thanks again
Amanda Lucy Woods
With our growing family in mind my husband and I decided it was time to upgrade my car. Initially I found the new vehicle I liked on Auto Trader, I emailed the garage and they got back to me very promptly, in a friendly manner. Booked in an app and went to test drive. Matthew met us at the car, which was all ready to go. With our little 21 month year old boy in tow, Matthew was very accommodating and made us feel very relaxed. Test drive was great and Matthew explained all that I needed to know. Loved the car! From then the process was very swift and I absolutely felt Matthew had our own interests at heart!
I would absolutely recommend this garage and dealing with Matthew as it made the whole process very quick, easy and enjoyable!! Plus the Prosecco went down a treat! Haha
We will definitely be returning to buy any future vehicles from Matthew and Bespoke motor works.
Cheers
Amanda, Gavin and Zachary
Jon Court
I viewed an Audi on Tuesday with my wife.We were both very impressed with the car, it was just what we had been looking for.The Bespoke team were friendly & knowledgeable. We purchased the car the following day & the process was hassle free.Really appreciate the customer service we received from Jake & I would have no hesitation in recommending Bespoke Motor Works.
Haris Papademetriou
Just to let you know that ive just received the car from the port (Limassol Cyprus).
My Client is Thrilled!!!!! He is very happy, and to be honest im very pleased also from our Business.
Bespoke is one of the best used car dealers that I have done business with ( without even seen the car).
You ( Jake) also have been very helpful and understanding.
Les Mcgarry
As you are aware I recently purchased a BMW 640d from you, I would like to commend you on your professionalism and the ease of making the transaction, have already recommended you to friends, who knows, they would be fools not to do business with you guys, by the way the car is fabulous, everybody I know that looks, at it are gobsmacked, so to the pair of you, all there is left to say is thanks
Jon Court
I viewed an Audi on Tuesday with my wife.We were both very impressed with the car, it was just what we had been looking for.The Bespoke team were friendly & knowledgeable. We purchased the car the following day & the process was hassle free.Really appreciate the customer service we received from Jake & I would have no hesitation in recommending Bespoke Motor Works.
Louise Donnelly
I initially felt a bit sceptical visiting an independent dealers almost expecting the stereotypical used car sales techniques, but the service received from Bespoke Motor Works was second to none. No sneaky sales tactics and false welcomes here. From the moment I stepped into the office on my first visit to the moment I left with my new car I was made to feel like my custom was genuinely appreciated. Jake was fantastic throughout and the rest of the lads are brilliant too. When I picked up my car, Jake had unexpectedly kitted my lovely Cleo out with some new car mats and I was given a nice little parting gift of a bottle of fizz to celebrate my new wheels! This is a lovely touch and made me feel delighted with the fantastic service. I'd not hesitate to recommend Bespoke Motor Works and will definitely be returning when I'm on the look out for a new car in future. Thanks Jake, you're a star!
Zara Harker Roberts
Travelling over 400 miles across the country was well worth it! In love with my Merc- everything I wanted & more! Customer service was exceptional & I cannot thank Jake enough for his time to sort everything out for me, including transferring my private plates on to the car - I literally didn't have to do anything! Highly recommended!
Gemma Walker
I collected my Volkswagen Tiguan today and I am over the moon with it! Thank you to everyone at Bespoke Motor Works, especially Matthew! It has been a 1st class car buying experience from start to finish and one which I certainly will always remember. Thank you everyone once again and I recommend you 100%.w
Emma Leason
Fantastic bunch of lads ! All are very friendly and professional and couldn't do enough for you there not like usually pushy salesman, The service is 5* from start to Finnish , I love my new car thank you all so much , highly recommend bespoke motor works
Gillian Delves
I would highly recommend Bespoke Motor Works. My initial contact was via phone and email enquiring about a Renault convertible I\'d seen on autotrader and all responses were extremely quick. Right from the start there was no pressure to buy the car even though I had put a deposit down without seeing the car and it was clear that they knew the history of the car when questioned. Both Russ and Matthew made the whole process so easy, including completing all paperwork before I got there so all I had to do was sign where necessary. Despite living almost 300 miles away we will definitely be back in the future. A bottle of prosecco was a nice finishing touch and restored my faith that there are honest car dealers who are passionate about selling you the right car rather than selling you any car.
Joe Parker
Outstanding customer service from start to finish and the aftercare service is second to none I would highly recommend
Faye Chilton
Having just passed my test a couple of weeks ago Dan and Russ found me the perfect car with everything I was looking for. Thank you for the amazing service I received including the bottle of pink prosecco. Couldn't thank you all enough will be back again for my next car, highly recommended
Anthony Dillon
I have recently purchased my second car through Bespoke Motor works and I'm sure I'll be back for my 3rd, although I live in Manchester there is not a dealership I trust more. Russell went above and beyond for me to make sure he met my requirements, giving me the best finance customising the alloys and mirrors in gloss black. What can I say? Both the vehicles I've purchased have been excellent examples and in pristine condition Golf GT and BMW 118i sport convertible. Seriously keep up the good work guys, you make buying a car exciting again, can't wait to come back in the future.
Dave Bancroft
After a cautious approach by myself, I'm a main dealer type of customer, I have nothing but praise for this excellent independent garage.
The service I have received, and that includes after sales warranty work, has been fantastic and painless.
Communications are excellent and I never felt out of touch with what was going on.
If you want a prestige main dealer experience with the flexibility of an independent garage then Bespoke is the dealer for you.
Well done Matt and the team. I love the car and the experience.
See you again when it's time to renew.
Paul Everidge
This is our second Range Rover in 8 months we've bought from Jake, he truly went out of his way to help us and give us a great deal for returning. He constantly kept us updated along every step of the process; and we won't go anywhere else for our cars ever again! We only popped in for a cup of tea and walked out with a new car! Five star service!
Andrew Mallaby
Picked up my new VW Polo today from bespoke motor works and I can't recommend them enough. The sales executive I dealt with Jake was fabulous. Well knowledgeable and offered excellent customer service. The other guys were extremely attentive as well and cared about your well being while in their company. Anyone looking for a new car visit these guys.
Phil Agar
I picked up my new car last week and have got to say the customer service I received throughout the whole sales process was first class. Every request I had was completed without question. Excellent customer service from Russell who kept me up-to-date at every stage. Would highly recommend to anyone in the future.
Julie Marie Bancroft
Just bought a car from Bespoke, excellent customer service from Matthew, felt at ease straight away, great communication throughout, will definitely use them again!
Jodie Hind
From walking through the door to leaving with my new car (Juke) i had the best service I've ever received! Matthew was the guy who helped me with choosing my new car & was amazing throughout the process. So professional and not at all pushy like some car salesman! Excellent contact throughout and the car was prepped to the highest standard before handing me the keys. I could not thank you enough for the new car and the fantastic customer service and experience i received! Would 100 % recommended to anyone looking for a new car, and will definitely be back myself in the future! P.S also thanks for the bottle wine � One happy customer
Matthew Cartwright
I received my Audi S5 Sportback today, from Bespoke Motor Works and completely over the moon.
Dan and the team helped me throughout the entire process and offered suggestions and advise on the best route to go, to buy my car.
They really went that extra mile, even had it delivered to my house........a day early!
I highly recommend Bespoke Motor Works. I live in Cheltenham and they are in Stockton On Tees, so where ever you are in the country, they can help.
Chris Hunt
Just bought a BMW 1-Series convertible on 8/7/17. Would like to thank Bespoke and in particular our salesman Jake for all his help in sourcing and buying the vehicle for us and all the time he took to answer any questions we needed answering. Would definitely recommend BESPOKE MOTORS to anyone thinking of buying a car. Once again thanks very much JAKE.. Steve and Chris.
Graeme Hoggins
I collected my BMW 4 Series Gran Coupe on Saturday and the whole team were great. The prep and car valet was outstanding and as good as new and really pleased with the deal. I have no problem in recommending this high spec car dealer
Lorraine Nevison
I have just collected my first BMW and can not thanks Jake and the other guys at Bespoke Motor Works enough. They were brilliant and for the first time in 16 years of driving I thoroughly enjoyed purchasing this vehicle. I will be buying all my cars from here from now on and will be recommending my friends and family to go here in the future. Thank you so much Jake. You\'re an absolute star :)
Fiona Thornton
We traded in our 1 Series BMW and received an excellent trade in value and purchased a 3 Series BMW from Russ. Russ was brilliant, we gave him our requirements as to what we were looking for as they didn't currently have one for sale. He sourced exactly what we wanted with excellent mileage and in immaculate condition. I would highly recommend Bespoke Motor Works to anyone who is looking for a new car. You will receive nothing but fantastic customer service, excellent after care and above all else they are genuinely nice guys who know what they're talking about
Ian Kerr
Great customer service and very helpful staff would highly recommend.
Karl Dean
This was the best customer service experience I have ever had! The whole team is superb and treats you as a person and a customer not a potential sale.
I have just purchased a BMW Z4. The car was exactly as advertised. The test drive was easy to arrange and we were allowed to go on our own (not all garages will do this). The deal itself felt more like a friendly chat.
The team opened up on a Sunday to allow me to collect the car. They even spent time going through all the cars function and controls. I was even given a bottle of prosecco as a thank you for my custom.
When I read through the reviews I was thinking. These must be friends and family fake reviews, as they are too good.
Clearly I was wrong!
I will be buying any future cars through this team For sure.
Good job and thank you guys.
Geoff Gibb
Picked up our Hyundai Ix35 about a month ago and am loving our new car from Bespoke Motors. Jake was very accommodating, nothing was too much trouble. He was very professional and courteous and made the purchase (along with transfer of private plates) seamless and effortless. We were delighted at the presentation of the car when we picked it up. Would definitely recommend.
Chris May
Recently bought an Audi TT roadster from Bespoke Motors and can honestly say it was a very pleasurable experience. From our initial phone call through to us viewing the car and then buying it Jake offered the level of customer service you so sadly don't find nowadays. I would definitely recommend Bespoke to anyone who is after a new motor as nothing is too much trouble for them and the quality of stock they have is excellent.
Joanna Read
We couldn\'t recommend Bespoke more highly, the service and professionalism from start to finish is completely flawless and hassle free, nothing is too much trouble, customer service is clearly paramount. This is our second car purchase from Bespoke and for this latest purchase we gave a long list of specific requirements and happily every box was ticked and more so!
Absolutely no hesitation in recommending Russell and the guys at Bespoke.
Thank you all so much and look forward to seeing you again for our next car !!!
Graeme Robertson
Bought my first BMW from Bespoke Motor Works today, what can I say, Jake was spot on, really professional, texting me to keep me updated, collected the car this morning, first class service guys, when I decide to change I'll definitely be back
Deborah Couch
Collected our new car yesterday and the whole experience from enquiry to purchase was superb. Jake was friendly, knowledgeable and provided A class customer service. Would highly recommend this company for your next car purchase. Thank you once again Jake for an excellent car buying experience.
Neal Stannard
I was recommended to this company from a friend who had purchased a vehicle from them, and now I know why! Very smooth purchase, very helpful staff and a lovely choice of vehicles! The guys were very friendly and bent over backwards with everything. I would highly recommend this company!
Aaron Manley
Hi guys. Just wanted to say thank you so much for our wonderful new Audi. Buying a car from a distance has never been so easy. We're quite fussy when it comes to buying a car and being 400 miles away we weren't able to view or check the car over in person but Jake was brilliant and nothing was too much trouble. Videos, photos and little details really helped us with our decision and I felt like I already knew the car when we arrived. It was also refreshing to deal with genuinely nice guys who were happy to give us as much time and space to look and drive the car without any pressure. The bottle of prosecco was a nice touch and overall we couldn't be happier :-)
Just wish you were a bit closer to us for next time !
Andy Riley
What a great experience leasing my new car through Dan! I am from the North West and it was well worth the 270 mile round trip to complete things with the guys sorting my phone, the sat nav and demonstrating anything else. Bespoke took my old car off me for a very fair price and the whole thing was seamless. I had never leased a car before and Dan explained everything to me with no surprises. I would recommend Bespoke to anyone as it\'s the best experience I've ever had acquiring a new car (and I\'m almost 60 so I've acquired a few over the years!). The bottle of Prosecco was a nice final touch.
Chris Eccles
Just picked up my new car from Bespoke motors and won't be going anywhere else for my next car. Viewed the car last week and within a week I was driving away in it, with Russ and Dan guiding me through the process with ease and no hassle at all. Highly recommend anyone in the market for a new car to speak to Bespoke.
Eddie Deng
Fantastic customer service from start to finish. Very accommodating when I arrived by Russ and very friendly to talk to. Did not feel pressured into buying the car and got a great part-exchange for my Audi A3. Went for a test drive with Jake and he answered all my questions without hesitation and was very approachable. Overall a fantastic experience and would definitely recommend them to others when buying a new car. Thanks again for the hospitality and for the bottle of Rose. Eddie.
Julie Clair Freeman
Fantastic bunch of blokes. Dont fill you with usual car dealer speel. Bought my lovely mini cooper off them. Needed a new light fitting and they sorted the problem out quickly and efficiently. Also, Russ makes a lovely cup of tea and gave me a complementary bottle of prosecco when i got my car. Xxx
Steve Martin
Now that I have collected my car from Bespoke Motors, I can let Jake who looked after me and the other guys there in on a secret.
Up until 8 years ago I sold cars for a little over 20 years, I never tell the car sales people this whenever I buy a car because it allows me to gauge how good their customer service is without them trying to impress an ex car salesman, it gets me a more genuine experience.
Suffice to say that the car I bought is spot on otherwise I'd of not done the deal, it was prepared to the highest standard and I was offered a good deal on my old car without the need to haggle (even I don't like haggling).
The whole positive experience revolved around how well at ease I felt with young Jake and indeed how welcome I was made to feel by Russel (one of the owners) and Matthew (another sales executive).
Most companies these days just seem to want your money rather than your custom but I'm pleased to say that was the other way round with Bespoke Motors and Jake in particular, he looked after me the way I would of looked after a customer and believe me my standards are, and always were extremely high.
So in a nutshell, if you want a nice car, sold by nice people working for a nice company then look no further than Bespoke Motors, they won't disappoint
Cheers Guys..............Steve Martin
Kev Masson
These guys went well out of their way to help us, the deal could not have gone any smoother all done over the phone and a few pictures and videos. Jake was an absolute star and kept us well informed every step of the way. We arranged to meet halfway between Aberdeen and Stockton on Tees which was very much appreciated, a quick test drive and a run through of all the cars functions deal sealed. I cannot thank these guys enough and are a credit to the industry and as a special touch they even gave my wife a bottle of prosecco, she is truly delighted with her Golf R. Thanks again guys
Paul Todd
Fantastic service by Jake from start to finish, would highly recommend for anyone wanting to buy a quality car from a company that cares about its customers. We would definitely look to return back to Bespoke Motor Works for great cars and service Thanks Again!
Nickie Green
By far the best service we have ever received when purchasing a new car. From initial contact to driving away, the service was personalised, professional and nothing was too much trouble. Would highly recommend to anyone in the market looking to buy a car.
Gary Cross
Excellent garage I was extremely well looked after here by Russell who give me an excellent part ex price and arranged an excellent finance deal. The car was present to me in excellent condition and Russell even had petrol in it for me and helped set up the Bluetooth phone and the sat nav for me to get home. I will certainly be going back when I'm ready for a change even got a bottle of wine so I got a new car and my partner got a bottle of wine so that kept her happy. Thanks guys.
Matthew Taylor
I bought a car from Jake just before Xmas, brilliant service and really helpful. We will definitely use them again and would happily recommend to anyone.
Andrew Dawson
Brilliant company brilliant staff brilliant customer service, highly recommend
Susan Archer
I would like to say a massive thank you to Jake, for going above and beyond all of my expectations to find me my dream car. I would highly recommend this company as I found their total honesty a breath of fresh air, and extremely professional. Myself and my partner who both bought our cars from you are absolutely over the moon with them.
David McMahon
In an age where customer service is a freely spouted attribute but not apparent in abundance within the retail sector, it was a pleasure to visit and deal with Bespoke Motor Works who are committed to the customer. Within a matter of a week I acquired the car i wanted with a fair and equitable p/x trade. I felt throughout the whole process that my needs were paramount and the whole process was dealt with open and frankly. I have to in the first instance thank Russel as he was the lead in my transaction, but on the collection day of my newly acquired car, introduced to the team, I felt a collective sense of a wholly professional and customer focused team.Before collection, the entire purchase was fully explained and the car delivered in showroom like condition I make it a priority of checking reviews/testimonials before purchasing, and all were positive which made my decision to opt to go through Bespoke in this deal a no brainer. I have no hesitation in recommending Bespoke to anyone looking to purchase a vehicle. I wholly appreciate that posted reviews/testimonials can be taken either way, I have no reservation in Bespoke giving out my email/contact details for a customer based response to any potential buyer.
Garfy Cannell
Came with my dad today to view his dream car! Drove away the very same day!! Amazing service matched by cracking down to earth and trusting lads!! Would recommend this place to anyone!
Matt Steel
The service is quality, very friendly staff and have excellent experience and know what they're talking about. I am so happy with my BMW 116D M Sport, love it to bits
Becky Leighton
Fabulous in every way! Can't recommend this place highly enough. Amazing dealership with very professional, honest and friendly staff. First class service from Russ who couldn't be more helpful and who gave fantastic advice. Superb place for car buying!!
Nick Bennett
After recently purchasing a car from Bespoke, I have to say their service was absolutely fantastic and a pleasure to buy from. I'd highly recommend Bespoke Motor Works for anyone looking to buy a new car.
Special thanks to Jake for the rather helpful and friendly customer service, couldn't have asked for more.
James Graham
Having already purchased a car from bespoke before, as soon as it was time to replace I went straight back. Their service is unbeatable. I went to Russel with a very specific car in mind and he delivered and then some. Everything is taken care of for you but informed every step of the way. Unlike any other car dealership, and will be my first place to go for my next car. Thanks Russel!
Tracy Duthart
Outstanding car outstanding service thank you very much Jake would highly recommend bespoke motors
Amy-Jo Waller
Came across bespoke motor works from an advert on autotrader, went down to view a car a few days later and spoke to Jake who could not do enough for us, even offered to pull two cars side by side to help us compare. Very happy with our new car thank you!
Grahame Jenkins
Superb buying experience from a very friendly (but professional) team. They really couldn't do enough to help and reinforced the belief I have held for a lot of years now - that main dealers aren't worth a Cadbury's wrapper - unless it is in the arena of removing your wallet in the most painful way possible. I paid a very fair price for a beautiful car, my trade-in was also reasonably assessed. Lovely premises too in a convenient location. Matthew in particular added his expertise in the ever more complex world of connected cars - as an ex 'BMW Genius' he's a worthy addition to the team. Well worth a 100 mile round trip to visit and I would heartily recommend the team to anyone looking for a relaxed buying experience and high quality product.
Bradley Cheesebrough
Fantastic lads and an excellent business. Really looked after from start to finish and I can't pin enough gratitude on how much these guys pay attention to the finer details of customer service.
Highly recommended 5*
Mitchell Taylor
Thought about buying a new car and so I approached Bespoke Motor Works. I was dealt with by a very attentive gent, Jake. He searched long and hard for the car I was after and managed to fulfill my very particular criteria. Everything was dealt with very quickly and Jake ensured I was hassled and inconvenienced as little as possible. Overall service from Bespoke Motor Works from start to finish was top notch and I felt a real sense of attention to detail - little things like a bottle of bubbly are a great touch! I'm now the very happy owner of a cracking Mx5 and I would happily deal with Bespoke Motor Works again in the future!
Anthony O'Donnell
Recently had the pleasure of dealing with these guys again, nothing is to much for them. They searched for the perfect car for me even when I was unsure of the type of car I wanted. If you are thinking of changing your car for new or used I recommend you give these guys a ring. If it's not in stock I guarantee within a week they will have found a car for you.
Special thanks to Jake that kept me in the loop with every part of the search even when I kept changing my mind.
Henry Ozorewor
I recently bought BMW series Msport Russell and Jake were great! really helpful and very knowledgeable and the car is perfect. I was really impressed with after sales services, this showcase the organisation culture of delivery exceptional customer service. Thanks Russell, Jake and the entire Bespoke Motors.
Sophie Dodson
Recently purchased a fiat 500 from bespoke motor works and couldn't be happier with the service i received. Really friendly staff who couldn't do enough for you and nothing was a problem to them ! my fiat looked amazing after they refurbished the alloys and sorted out any small scratches it had before i picked it up. Really happy with the customer service I received. would definitely recommend using Bespoke Motor Works !!
thanks too Russell and Jake !!!
David Mawston
After a nasty collision that wasn't our fault we had to replace our Xc90.
By chance we saw a suitable vehicle at Bespoke motors , initially I was dealt with by Jake who was very helpful and courteous, then once a deal was struck I spoke to Russell who I had met almost a decade ago when I purchased a Bmw from a main dealer.
Russell has the perfect blend of professionalism and customer service experience to deal with customers but also an excellent knowledge of auto finance to get the right deal for the customer.
The handover went very well with the car perfectly presented.
We didn't chose Bespoke motors on purpose , the car led us there but having dealt with these lads I will check them out first before going elsewhere.
David Mawston
Ben Draffan
Genuinely Great Service from the start. Had seen and heard good things about this business and I was not disappointed. I knew what car I wanted and from start to finish, the transition has been seamless. Excellent communication and next to no leg work on my part! Can only pass on my gratitude and highly recommend these guys ! Wishing you all the best - Thanks Very Much!
Chloe Vayro
I would defiantly recommend bespoke motors especially Russell. They find you amazing cars for amazing prices, not only that they are genuine, helpful and reliable and find you the best possible spec car ever. I am one happy customer with the most beautiful first car ever. Thanks to everyone at bespoke motors I appreciate all your help.
Dee Pallister
Wow what service!
I bought my new M4 last month - so quickly and smoothly, they even transferred my plate quickly.
Excellent business!!
Can't recommend highly enough !!
Samantha Foxton
Jake and the team at Bespoke Motor Works are absolutely spectacular! They offer without a doubt the highest standard of customer service I have experienced from any industry. Their aftercare is incredible. They are an absolute pleasure to deal with and I will never go anywhere else for a car.
Callum Griffiths
Great and friendly customer service. It was a pleasure meeting the bespoke motor team. They were extremely helpful throughout the deal and made you feel welcome. 5 stars, I would recommend them to anyone who is looking to buy a new car.
Amy Victoria Thomson
I would recommend them to everyone. Amazing customer service , Jake and Dan were fantastic, I couldn't have asked for more. They also have the best tea selection I have ever seen!!
Thanks for everything guys, the 2 hour drive home was a great time to test the car properly and I love it! Couldn't be happier!
Paul Honeyman
Outstanding customer service from the moment we first arrived. Matthew is a credit to Bespoke. We came back to buy based on his friendly, no-pressure approach.
From there Russell dealt with our purchase and couldn't have been more helpful and accommodating. From finding us the best deal, to organizing extras on our behalf; nothing was too much trouble.
The most notable thing is that where most garages fail, i.e. aftersales, Bespoke excelled. We had a small issue with the car a month on and not only did they sort it without quibble, Dan also loaned us a car for the duration.
I've dealt with high-end main dealers who don't come close to Bespoke on customer service. And now I know they market cars on behalf of customers and can source any vehicle, they'll be getting all of my business in the future. Thanks lads.
Manda Perkovic
Jake , from Bespoke Motors, had the task of finding me a cream convertible beetle. He was incredibly efficient and professional in his research and finally today I picked it up.
What a fantastic lovely car with great spec too!
I cannot recommend this garage enough as the service is 110%. The whole team Dan and Rus were amazing too and went above and beyond the call of duty.
Absolutely fantastic guys .....Massive thanks.
...Manda ...
David Shutt
So I asked the guys to find me a Porsche 911 turbo for my 40th birthday in April. I gave them a budget and some absolute must haves! These guys got me the exact car I wanted 2 weeks before I expected it and it was everything I asked for!
Excellent service, the best in the North east by far!
Cheers
Ps I'll be back next year for a Ferrari
Louise Booth
Just purchased my new car from here. Received great service and they're 2 friendly guys. No hassle on my part ex deal. Would recommend to anyone looking for a new car. Oo and a free bottle if wine once the deal was done was a bonus ha. Thanks
Andrew Gray
I would never use anyone else these guys are the best in the business. Professional from start to finish. Very happy with every deal I've ever had from them.
Mark McLean
Having travelled a considerable distance from Aberdeen I was a little anxious that the Mini Cooper we were purchasing did not meet expectations however the car was exactly as described and in great condition. I found Dan and his colleagues very courteous and professional with all correspondence and transactions conducted in an informal and friendly manner. I would thoroughly recommend dealing with Bespoke Motor Works as I believe that they provide a great service and clearly have a wealth of experience in the motor trade. Thanks gents, one very happy customer
Claire Burns
Can't thank Dan and Russ enough and wouldn't recommend anyone else other than these guys to deal with on purchasing a car !! First class service !!!! From my first dealings on previous car to going back and purchasing a new car from them they have been fantastic !! HIGHLY recommended !!
Steve Jackson
At the beginning of 2015 I was looking to replace my company car, wanted something new but not new prices so started looking at Ex Demo cars in the area and whilst searching was recommended to these guys through another happy customer. I went in to see them and was soon offered the exact car and spec I had been looking for at a very nice price, far lower than previous quotes and also it was for a brand new one not a demo. Later in 2015 my wife's car was due to be replaced, had a budget, a deposit and a good idea of what we would like so with some ideas printed out headed back to Bespoke for some help and hopefully some options and very soon went from looking at 3 year old second hand cars to brand new ones all within budget and less deposit. 2 new cars both with massive savings over other quotes I had had and one car even delivered to my house late one evening. If your looking for a car then at least talk to these guys before signing anything is my advice